Help and Support

One reason our software for non-profits is so good

Go Back

 

CTK offers a world-class, award-winning customer service model that fits the needs of all non-profits, including social service/healthcare providers, advocacy projects, environmental support organizations, animal rescue and support programs and programs for the arts. CTK also provides special tools for United Ways, Jewish Federations and Foundations of all types.

In all of the above non-profit arenas, CTK has domain experts on staff that will provide ongoing support and training – we understand your non-profit and will act as partners in your mission success. All CTK products are designed to be easily used by non-technical social service staff and volunteers.

Will CTK staff help our organizations staff and volunteers in how to use our new CTK Software?
Yes, we provide ongoing and ever-changing webinars for various aspects of user training at no additional costs for any CTK product.CTK Software Centers provide customers access to the training and best practice videos, latest manuals, helpful tip sheets, and sample forms. One-on-one technical support and other assistance are available for each product. Consult the product pages for exact one-on-one services available.

Does CTK provide service and support?
CTK provides ongoing support and service via email and telephone support 9:00a – 5:00p (CST) Monday through Friday, with one-on-one telephone support services varying according to product. Consult the product pages for exact one-on-one services available.

If my organization gets a large new grant or suddenly grows, does this affect our Pricing?
In the ODM and CI ODM, CTK offers unlimited seating and varying levels of data transfer and storage, depending upon your particualr organization size. Apricot offer 2 gigabytes of data storage with no additional fees. Consult the product pages for additional information.

What happens if my organization wants to move old client
records to a CTK software product?
It is almost always possible to transfer data from an old database to your new CTK software via provided import/export tools. Your CTK Account Manager will help you decide if you want to transfer data, what specific data you want to transfer and give you a bid on the additional cost of data transfer – bids are only relevant if your wish to receive assistance in data transfer from a CTK staff person, rather than transferring the data with provided tools, for which
training is provided.
 

What if my organization is directed to use one or more on- or off-line database programs for data collection and reporting? Can we migrate new data to or from CTK Software?
It is almost always possible to migrate data from one or more databases into your new ODM using the CTK Data Import Utilities. Your CTK Account Manager will analyze your current database systems and determine the best and most economical way to move data on an ongoing basis. There is an extra charge for data migration services if not using the CTK Data Import Utilities.

What happens if employees leave and new staff members need access to the ODM?
Your System Administrator can delete, add or change access at any time. CTK will help you set up a system for this procedure.

What if different employees or sites need different levels of security access (i.e., there are some records only certain employees are allowed to see and that must be protected from organization-wide view)?
The ODM provides different levels of security for different types of users. Your System Administrator has the security pass necessary to set (or change) access levels for each staff member or volunteer. Access can be set on the tool level or on the record level, depending on the needs of the organization.