FAQ: General Questions
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What is an ASP?
An Application Service Provider (ASP) provides information technology resources to subscribers and clients remotely via the Internet or other networked arrangement. An ASP manages and delivers applications to multiple entities from a data center across a wide area network.
Why is the Internet-based database better for my organization?
The Internet allows for you and your staff to enter your organization’s personal database from any Internet connection in the world, using a secure password, without requiring any new hardware, software or expensive technical staff.
What does it mean to have your data held in a secure, off-site server?
This means that your data is safely stored in a special data center that is protected from crashes and other disasters. Our servers are protected by network firewalls and the latest Internet security and are constantly backed up to prevent any data loss.
Will my data remain confidential and protected?
CTK provides support for automatically encrypting your data while it is in transit between your computers and our servers with 128 bit file encryption and connection security via SSL. The Online Data Manager is protected behind multiple network fire-walls and is stored on a backed-up and guaranteed server.
Why is a Microsoft or Firefox Browser necessary?
The Online Data Manager requires either Internet Explorer 6, Internet Explorer 7, or Mozilla Firefox 3.0. This is because the ODM makes use of special web technologies that are not necessarily supported by other browsers. CTK is working toward the integration of all standard-compliant browsers into the product. Until this functionality is in place and to reduce the possibility of errors that might affect the accuracy or security of your data, we specifically recommend the use of Internet Explorer, which is a free download from http://www.microsoft.com, or Firefox, which is a free download from http://www.mozilla.com.
What kind of Internet connection does my organization need to use the ODM?
The ODM is built to run on any speed connection. Obviously, the better the connection, the faster your ODM will run.
If our server crashes, will that affect the CTK ODM?
No, a server crash will not affect the data in your organization’s ODM database. This is because your data is being saved in ‘real time’ on a remote server. A server crash will affect the user’s access to their ODM and they will have to use another computer, but the information entered will be saved.
Can my multiple organization sites access our new ODM at the same time?
Yes. The ODM supports multiple users across multiple sites. Users see information on a ‘need to know’ basis. Your ODM is designed for collaborative information sharing.
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