“The flexibility of CTK’s user interfaces enabled HAUL to design and develop an end-to-end logic work flow providing the capability to track initial client contact, needs assessment, service delivery, follow up and closure. In addition to these critical phases of case management, the customized process provides the ability to analyze staff performance using the application’s user log on identification features. The online application intake process developed using CTK provided the technology to help the agency provide improved reporting for clients served.

HAUL experienced staff reduction over a two year period without any significant impact to client record tracking. During this same period, HAUL was able to manage the 12% increase in clients served which were a result of contracts serving hurricane victims.”